Overdue work that surfaces itself
Track claims and follow-ups with due dates and reminders, so overdue work shows up on the right person's list instead of getting lost in someone's inbox.

Every team member gets their own task list, with overdue items called out separately.
Tasks past their due date are flagged for attention instead of silently aging.
Claims are tracked directly on the policy they belong to, alongside the rest of that policy's history.
A rolling 90-day view of upcoming renewals keeps proactive outreach ahead of expiration dates.
Track competitors' renewal dates for prospects so outreach lands at the right moment.